Terms of service

Terms of Service

Last updated: August 13, 2026

These Terms of Service govern access to and use of videokrtoon.com, VideoScribe Tracer, Real Estate Studio, creative production services, and other features offered by Cadmiel Jearim Rivera Perdomo, an individual doing business as VideoKrtoon (“VideoKrtoon,” “we,” “us,” or “our”).

Our address is Río Mayo 1281, Interior 8, Colonia Vista Hermosa, Cuernavaca, Morelos, C.P. 62290, Mexico. You may contact us at contact@videokrtoon.com.

1. Acceptance

By creating an account, checking the acceptance box, purchasing a subscription, or using any Service, you agree to these Terms and our Privacy Notice. If you use the Services for a company or organization, you represent that you have authority to bind it.

If you do not agree, do not use the Services.

2. Eligibility and accounts

You must be at least 18 and legally able to contract. You are responsible for accurate information, keeping it current, and protecting your credentials. You may not share, sell, or transfer your account or permit unauthorized access.

Notify us immediately if you suspect compromise. We may request reasonable verification to protect the account and prevent fraud.

3. Services

The “Services” include:

• videokrtoon.com and its account areas.
• VideoScribe Tracer, which converts images or drawings into files and strokes prepared for animation workflows.
• Real Estate Studio, which organizes prompts and workflows used to create real-estate concepts and visual walkthroughs through integrated AI APIs. Active models include Google Nano Banana 2, Google Nano Banana Pro, Google Veo 3.1 Fast, and OpenAI GPT Image 2.
• Creative or production services purchased under a separate proposal, order, or quote.

Project proposals may define scope, deliverables, revisions, schedule, and additional terms. If there is a conflict, the proposal controls only the specific project and may not reduce non-waivable rights.

4. Subscriptions, renewal, and cancellation

Plans may be billed monthly, every three months, or annually, as shown before purchase. Before confirmation, we will clearly display the total price, currency, applicable taxes, billing frequency, and expected next charge date.

Subscriptions automatically renew for equivalent periods until canceled. Automatic renewal requires express, informed consent. Where required by law, VideoKrtoon will send a renewal notice at least five calendar days before the next charge.

You may immediately cancel renewal without penalty through the mechanism in your account or by contacting contact@videokrtoon.com. Cancellation stops future charges. Unless the law requires otherwise, access may continue through the paid term and that term will not be prorated.

Deleting an account, stopping use, or uninstalling third-party software does not itself cancel a subscription.

5. Prices and payment processors

Payments may be processed by Stripe and its affiliates. For VideoScribe Tracer, payments may also be processed by PayPal and its affiliates. By paying, you authorize VideoKrtoon and the selected processor —Stripe or PayPal— to process the displayed amount, applicable taxes, and renewals you expressly accepted. Each processor may apply its own terms and privacy policy.

VideoKrtoon receives transaction information such as status, amount, currency, identifiers, billing details, and limited payment-method information. When the integrations operate as intended, VideoKrtoon does not receive or store your full card number, security code, PayPal password, or complete details of the funding source linked to your PayPal account.

You are responsible for keeping your payment method current. We will not impose charges that were not disclosed before purchase. Future prices may change, but changes affecting renewal will be communicated in advance and applied as permitted by law.

6. Refunds

Except where applicable law requires otherwise, payments are non-refundable once the user begins using paid features.

“Paid Use” includes any of the following after a paid plan begins:

• Creating, processing, tracing, generating, or transforming a file with a paid-only feature.
• Downloading or exporting a paid-only file or result.
• Starting a Real Estate Studio workflow, using paid-only instructions, or submitting a generation or editing request to an integrated provider.
• Consuming a credit, capacity, or benefit associated with the plan.

If you have made no Paid Use, you may request a refund within seven calendar days after the first charge for the relevant term by emailing contact@videokrtoon.com. VideoKrtoon may verify usage records before deciding the request.

Cancellation prevents future renewals but does not itself create a refund, credit, or proration for the current term. This policy does not limit non-waivable rights involving duplicate or unauthorized charges, a failure attributable to VideoKrtoon, a material defect in the Service, or another circumstance protected by law.

7. VideoScribe Tracer-specific terms

VideoScribe Tracer automates part of a creative process. Results may contain incomplete lines, unwanted drawing order, incompatibilities, or artifacts and may require manual editing. We do not guarantee a particular result for every image or compatibility with every version, configuration, or feature of third-party software.

You must review and test each file before production or delivery to a client. VideoKrtoon is not responsible for creative, commercial, or technical decisions based solely on an unreviewed output.

VideoScribe and Sparkol are trademarks of their respective owners. VideoScribe Tracer is an independent VideoKrtoon product and is not affiliated with, sponsored by, or endorsed by Sparkol.

8. Real Estate Studio-specific terms

Real Estate Studio provides a creative workflow for producing real-estate concepts, images, and walkthroughs generated or modified with artificial intelligence. Outputs are illustrative and may be inaccurate, inconsistent, or impossible to construct.

Outputs are not architectural plans, surveys, appraisals, structural calculations, engineering studies, permits, legal or real-estate advice, property-condition disclosures, or promises about a completed property. We do not guarantee sales, leads, approvals, return on investment, or other commercial results.

Before publishing or using an output, you must:

• Verify measurements, location, layout, materials, features, and property claims.
• Obtain necessary rights and permissions for photographs, plans, logos, designs, and personal data.
• Follow applicable advertising, real-estate, platform, MLS, and consumer-protection rules.
• Clearly identify material as a conceptual or AI-generated visualization where omission could mislead.

Real Estate Studio currently uses the following models and functions:

• Google Nano Banana 2: image generation for Land, House, and Interiors, as well as free image editing.
• Google Nano Banana Pro: an option for free image editing.
• Google Veo 3.1 Fast: generation of construction and interior animations.
• OpenAI GPT Image 2: an option for free image editing and other image functions enabled in the Studio.

Seedream and Kling may be added after their integrations are enabled and the applicable disclosures are updated.

Real Estate Studio prepares private instructions from user selections. An instruction not being displayed or stored in the Studio library does not mean it remains only on the device: the instruction, reference images, and necessary parameters are transmitted to the selected model provider to perform the generation.

The user does not need to give VideoKrtoon passwords for those providers. Each API provider controls its models, availability, moderation, limits, and outputs. VideoKrtoon does not guarantee continuity and may replace a model or provider when necessary, provided a change does not materially reduce a current plan without the required notice or remedy.

9. User Content

You retain the rights you hold in images, files, plans, text, prompts, and other materials you provide (“User Content”). You grant us a limited, non-exclusive, worldwide license to host, copy, process, transform, and transmit User Content only as necessary to provide, secure, and operationally improve the requested Service.

You represent that you have all rights, permissions, and lawful bases needed to use and provide the User Content. You may not upload content that violates intellectual-property, privacy, publicity, confidentiality, or other rights.

The license ends when the content is no longer needed to provide the Service, subject to backups, legal obligations, fraud prevention, and reasonable deletion cycles. VideoKrtoon will not use private User Content in public advertising, portfolios, or its own model training without separate and specific permission.

10. VideoKrtoon license and intellectual property

VideoKrtoon grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Services during your plan and under these Terms.

VideoKrtoon and its licensors retain all rights in the software, interfaces, workflows, templates, prompts, trademarks, documentation, designs, and proprietary content. You may not copy, resell, sublicense, mass-extract, reverse engineer, circumvent access controls, or create a competing service from protected elements except where law expressly permits.

11. Prohibited uses

You may not use the Services to:

• Engage in illegal, deceptive, fraudulent, or defamatory conduct or violate third-party rights.
• Impersonate a person, property, project, or authorization.
• Present an AI visualization as faithful evidence of an existing property where it may mislead.
• Upload malware, compromise security, conduct abusive scraping, or evade technical limits.
• Share accounts, resell unauthorized access, or exploit the Services outside the license.
• Process sensitive personal data or confidential information without necessity, authority, and safeguards.
• Generate illegal sexual content, child exploitation, unlawful violence, or content prohibited by integrated providers.

12. Third-party services

The Services may rely on Stripe, PayPal —for VideoScribe Tracer payments—, OpenAI —including GPT Image 2— and Google —including Nano Banana 2, Nano Banana Pro, and Veo 3.1 Fast— and, when enabled, Seedream and Kling, as well as hosting, analytics, email, and other platforms. Their availability and processing are also governed by their terms and policies. VideoKrtoon does not guarantee continuity of features controlled exclusively by third parties.

This does not limit responsibility legally attributable to VideoKrtoon for selecting, configuring, or managing its providers.

13. Availability, changes, and support

We may fix errors, improve features, adjust reasonable limits, or temporarily suspend Services for maintenance, security, legal reasons, or third-party dependencies. We will try to give advance notice when a material change negatively affects a current subscription.

We do not guarantee uninterrupted availability. If VideoKrtoon permanently stops providing a substantial part of a paid plan, it will provide the remedy required by law and the circumstances.

14. Communications

We may send transactional and service messages needed for account administration, security, payments, renewals, support, and material changes. Promotional messages require applicable consent and may be rejected or withdrawn at any time without affecting the core Service.

15. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” We do not warrant that outputs will satisfy every creative or commercial objective, be error-free or unique, be accepted by a third-party platform, or remain compatible after external changes.

Nothing in these Terms excludes a warranty, remedy, or right that cannot legally be waived.

16. Limitation of liability

To the maximum extent permitted by law, VideoKrtoon is not liable for indirect, incidental, special, or consequential losses or lost profits, opportunity, reputation, or data resulting from unreasonable use, unreviewed content, user breach, or third-party decisions.

Where legally valid, VideoKrtoon’s total liability arising from a paid Service will not exceed the amount actually paid for that Service during the twelve months before the event giving rise to the claim.

This limit does not apply to fraud, willful misconduct, gross negligence, personal injury, attributable data breaches, confidentiality breaches, or consumer rights and liabilities the law prohibits limiting.

17. Indemnity for third-party claims

Where permitted by law, you will defend and indemnify VideoKrtoon against third-party claims directly resulting from: (a) User Content for which you lacked rights or permission; (b) a misleading real-estate representation created or published by you; or (c) your illegal use or material breach of these Terms.

This obligation does not cover acts, errors, negligence, or breaches attributable to VideoKrtoon.

18. Suspension and termination

We may suspend or terminate access for material breach, fraud, security risk, nonpayment, illegal use, or a valid government requirement. When reasonable, we will provide an opportunity to cure.

You may stop using the Service and cancel future renewal. Provisions that by nature should survive remain effective, including intellectual property, outstanding payments, liability, and dispute resolution.

19. Privacy

Personal-data processing is described in the VideoKrtoon Privacy Notice. Optional consent, including marketing, will be requested separately when appropriate.

20. Consumer rights and complaints

These Terms do not reduce non-waivable rights. Submit questions, cancellation requests, or complaints to contact@videokrtoon.com or the address above.

Consumers in Mexico may also seek assistance from the Federal Consumer Protection Agency (PROFECO).

21. Changes

We may amend these Terms for legal, technical, or business changes. We will communicate material amendments before they take effect by email, account notice, or prominent website notice. Changes will not retroactively eliminate acquired rights.

If a material change requires new consent, we will request it. The applicable version and date will remain available on the website.

22. Governing law and disputes

These Terms are governed by the federal laws of Mexico and, where applicable, the laws of the State of Morelos. The parties will first try to resolve disputes through good-faith negotiation.

Where legally valid and no mandatory forum applies, disputes will be submitted to competent courts in Cuernavaca, Morelos. Consumers retain the right to use PROFECO and any authority or jurisdiction available by law.

23. General provisions

If a provision is invalid, it will be limited to the minimum necessary and the remainder will continue. Failure to enforce a right is not a waiver. You may not assign these Terms without consent; VideoKrtoon may assign them in a reorganization or business transfer while respecting applicable rights and the Privacy Notice.

The Spanish version controls purchases made in Mexico. Translations are provided for convenience.

24. Contact

Provider: Cadmiel Jearim Rivera Perdomo, doing business as VideoKrtoon. Address: Río Mayo 1281, Interior 8, Colonia Vista Hermosa, Cuernavaca, Morelos, C.P. 62290, Mexico. Email: contact@videokrtoon.com.